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return and refund policy

Returns

Returns are accepted up to 30 calender days from the day you recieve the product. EXCLUDES tires and electrical parts.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within one business day from us. It may take a few days for refund to show on your credit card. Some items, typically product with no shipping charges will be charged a 15% restock fee. This fee covers the products restock, as well as original shipping charges.

If you have any questions about a purchase or a return, please do not hesitate to contact us. You can email us at info@vankams.com or call (231)744-2658. We are here Monday - Friday 8am - 6pm and Saturday 8am - 1pm Eastern time.

 

Return Address

Van Kam Truck & Trailer
1316 Whitehall Road
Muskegon, MI 49445

 


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